Terms & Conditions

Condition

The majority of the items on Monument Store are second-hand and may show signs of their history. Although, every item is chosen with care, we cannot guarantee their future life-span and they are sold as seen. In our photography we endeavour to capture all items exactly as they are and can provide a condition report on certain items upon request.

We also include a ranking system for the condition of each item in the description:

New/immaculate: Excellent condition. No scratches, marks, or wear and tear.

Good condition: A used item, with little sign of wear and tear. 

Vintage or antique condition: A used item, with patina, marks or signs of age.

Portrayal of Products

We endeavour to accurately depict our products, however, slight variation may occur. The reproduction of colour, finish and patina is as accurate as possible, but there may be variation dependant on the calibration of Users screens and resolution. All measurements provided are approximate.

Returns

Returns are accepted within 14 days for a full refund, excluding associated delivery costs, provided they are returned in sold and saleable condition. Items may also be available for part-exchange in this time. All costs associated with the return of each item is the responsibility of the buyer.

Shipping

All items are sent out for delivery on either the following Tuesday or Friday after purchase.

For UK mainland customers, shipping rates are calculated during checkout and vary depending upon the weight, and complexity of the item.

We can arrange shipping to countries within Europe and the US. Please contact us via e-mail for a quote. Please note that overseas customers may incur import duties and taxes, which are the responsibility of the purchaser.

In the unlikely event that your item is damaged during transit, please photograph the damage, along with the packaging, and email us within 48 hours. We will arrange for the item to be collected from you and will provide a full refund once it has been returned.

Prices, Payments & Delivery

All our listings are priced in GBP pounds sterling.

We accept payment via Paypal, Apple Pay and the following credit/debit cards: Mastercard, Visa, Visa Electron, Maestro, Delta, American Express, Switch, Solo.

You may also make payment via bank transfer. To do so, email us at info@monumentstore.co.uk and we will issue you with an invoice. The item you have ordered will be placed on hold and we will arrange shipping once payment has been received.  

Trade

Monument is pleased to now offer a trade discount to industry professionals only, including interior designers, stagers and architects. For more information please email your request to info@monumentstore.co.uk

Prop Hire 

For information about prop hire, please review our Hire and Care Instructions here

Press Loan Enquiry

To enquire about the loan of an item for a credited press shoot, contact info@monumentstore.co.uk

Privacy & Security

We respect your privacy. Any records, emails or payment details provided by our customers are strictly private and confidential, and will not be supplied to any third parties.

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For further information or if you have any questions please contact us via e-mail at info@monumentstore.co.uk